Shipping policy

If you have a special request regarding shipping, please contact us prior to placing an order at care@newcarat.com

Lead Time

Most of our jewelry pieces are made to order and carefully crafted specifically for you. Please allow 2–3 weeks for production. Once your piece is completed, it will be shipped through one of our trusted shipping partners.

Ready-to-ship items are typically dispatched within 5-7 business days of order confirmation (excluding holidays).

Please note that severe weather conditions, carrier disruptions, or other unforeseen circumstances may occasionally affect delivery timelines. New Carat is not responsible for delays caused by events beyond our reasonable control

CUSTOMS, DUTIES & TAXES

At New Carat, we are committed to providing a seamless shopping experience for our customers worldwide.

For Canada, applicable sales tax for each province will be added during checkout.

For Canada, applicable sales tax for each province will be added during checkout.

For all other international countries, the price displayed includes the applicable taxes.

At NewCarat, we strive to provide exceptional service and pricing to all of our customers, no matter where they are located. We're excited to expand our shipping capabilities and offer our jewelry to even more customers around the world.

INSURED

Once you’ve made an order, you can rest calm knowing your purchase is protected. NewCarat insures each and every shipped item for its full value while on its way to you. Your piece is protected against theft, losses and damages – all at no extra cost to you.

ORDER TRACKING

Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking information.

DELIVERED TO YOUR DOOR

Your purchase will ship directly to your address so you can receive it from the comfort of your home. For your protection, orders require a signature upon delivery.

CHANGE OF SHIPPING ADDRESS

Shipping address changes may be requested only before an order has been prepared for shipment.

Once an order has been shipped and tracking information has been issued, we cannot guarantee that address change requests can be accommodated.