Refund policy

30 Days Free Returns - No Question Asked

At NEW CARAT, for any reason, you are not satisfied with your order, we will gladly accept items for refund within 30 days of delivery. All refunds will be issued to the original form of payment. All returns must be unworn and in saleable condition. Returned merchandise should include all packaging.

We will provide a free return shipping label so that your return process is seamless and easy.

How to Return Your Purchase:

  1. Submit Request: Contact us at care@newcarat.com, and request your free return shipping label. Mention your Full Name, Product Details, Order number and let us know whether you'd like a return or exchange.
  2. Packing your order: For all returns and exchanges, products must be in their original, unworn condition and accompanied by all original documentation & Certificate (IGI/GIA) that was provided with the purchase.
  3. Shipment: Place the item(s) in the original shipping box and attach the return label to the outside of the box and seal the box securely.

Refund Process

Receipt and Inspection

  • Once we receive your returned item, Our Quality Assurance Department will inspect and verify its condition.
  • The refund processing time takes up to 7 business days from the receipt of the item.

Refund

Once the return is approved:

  • Most items can be returned for refund to your original form of payment. Please note that credit card refunds may take up to one billing cycle to appear on your statement, depending on your card issuer.

products aren’t eligible for return?

While we strive to provide a flexible return experience, the following items are not eligible for return or refund:

  • Items submitted after the 60-day return period are not eligible for return or refund.
  • Items customized with engravings, nameplates, initials, or any other personal details are not eligible for return.
  • Made-to-order or bespoke pieces created specifically for you are considered final sale.
  • Any ring that has been resized, altered, repaired, or modified after purchase cannot be returned.
  • Items that have already been exchanged are not eligible for further return or exchange.

Free Resizing & Repair Compensation

We offer support to ensure your jewelry fits and lasts perfectly after purchase.

  • One-Time Free Resizing (Worldwide) – Covered up to $50 if resizing is required within 30 days of delivery.
  • Local Repair Reimbursement$100 for minor repair costs within 30 days of delivery.
  • Customer Responsibility – Customers must visit a local jewelry store for resizing or minor repairs.
  • Service Limitation – Pickup services and in-house repair services are not available.

Fair Usage & Policy Updates

We offer support to ensure your jewelry fits and lasts perfectly after purchase.

  • NEW CARAT reserves the right to approve or decline returns in cases of excessive returns, misuse, or policy abuse.
  • All decisions regarding returns, exchanges, and refunds are made solely at the discretion of NEW CARAT.
  • We may update or revise our return and exchange policy at any time without prior notice to ensure smooth operations and fairness for all customers.

Contact Us

Have any questions or need assistance?

  • 📧 care@newcarat.com
  • 📞 +1 (437) 559-8980