Frequently Asked Questions

  • What are lab-grown diamonds?

    Lab-grown diamonds are real diamonds created in advanced laboratories using cutting-edge technology that replicates the natural diamond formation process. They have the same physical, chemical, and optical properties as mined diamonds—only their origin differs.

  •  Are lab-grown diamonds real diamonds?

    Yes. Lab-grown diamonds are 100% real diamonds. They are graded by the same standards as natural diamonds and certified by leading gemological institutes.

  • Are lab-grown diamonds certified?

    Yes. At NEW CARAT, all diamonds are certified by internationally recognized gemological laboratories, ensuring quality, authenticity, and transparency.

Frequently Asked Questions

  • How can I track my order?

    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking link to monitor your delivery in real time.

  • Can I customize my jewelry?

    Absolutely. NEW CARAT specializes in custom engagement rings, wedding bands, and fine jewelry designed to reflect your personal story and style.

  • How long does it take to receive my order?

    Each piece is carefully handcrafted. Standard orders typically take 2–4 weeks for production and delivery. Custom designs may take slightly longer depending on complexity.

  • Can I change or cancel my order?

    Orders can be modified or canceled within a limited time after placement. Once production begins, changes may not be possible as each piece is made to order.

Frequently Asked Questions

  •  What is your return policy?

    We accept returns on eligible items within our return period, provided they are unworn, unused, in their original condition, and returned with all original packaging and certificates.

  • Can I exchange my jewelry?

    Yes. Eligible items may be exchanged for another piece or store credit, subject to our exchange policy. Please contact our Customer Care team to begin the exchange process.

  • Are custom or personalized pieces eligible for return or exchange?

    No. As each custom or personalized piece is handcrafted specifically for you, these items are considered final sale and cannot be returned or exchanged unless there is a manufacturing defect.

  • How do I start a return or exchange?

    To initiate a return or exchange, please email our Customer Care team at care@newcarat.com with your order number and reason for the request. We will provide detailed return instructions.