Warranty

Our Commitment to Quality

Every piece of jewelry from NEW CARAT is crafted with exceptional attention to detail using premium materials and carefully selected lab-grown diamonds. We stand behind the quality of our craftsmanship and want you to enjoy your jewelry with confidence.

That's why every NEW CARAT jewelry purchase includes a 1-Year Manufacturing Warranty from the date of delivery.

What's Covered

Our warranty protects against manufacturing defects, including:

  • Faulty Clasps or Closures – If a clasp or fastening mechanism fails due to a manufacturing defect.
  • Loose Settings – If a diamond or gemstone becomes loose because of a craftsmanship issue.
  • Structural Defects – Issues affecting the integrity of the metal, including defective soldering or weak connections.
  • Craftsmanship Defects – Any flaw in the original construction or finish that impacts the quality or wearability of the piece.

If a manufacturing defect is confirmed, we will repair or replace your jewelry at no additional cost.

What's Not Covered

Our warranty does not cover:

  • Normal wear and tear, including scratches, dents, or natural signs of use.
  • Accidental damage, impact, or improper handling.
  • Damage caused by chemicals, perfumes, lotions, chlorine, or improper storage.
  • Lost or stolen jewelry.
  • Lost diamonds or gemstones resulting from accidental damage.
  • Repairs, resizing, engraving, or modifications performed by a third-party jeweler.

How to Submit a Warranty Claim

If you believe your jewelry has a manufacturing defect, our Customer Care team is here to help.

1. Contact Us

Email us at care@newcarat.com with the subject line:

Warranty Claim – Order #12345

Please include:

  • Your order number
  • A brief description of the issue
  • The date of purchase

2. Send Photos

Attach 2–3 clear photographs of your jewelry, including:

  • The complete piece
  • A close-up of the affected area
  • Any additional images that help illustrate the issue

3. Inspection

Our quality specialists will carefully review your claim. If necessary, we'll arrange for your jewelry to be returned to NEW CARAT for a detailed inspection.

4. Resolution

If the issue is determined to be a manufacturing defect, we'll repair your jewelry or, if a repair isn't possible, replace it with the same or a comparable item at no additional cost.

Our Promise

Your jewelry is created to celebrate life's most meaningful moments, and we're committed to ensuring it remains as beautiful as the memories it represents.

Thank you for choosing NEW CARAT. We appreciate your trust and look forward to being part of your journey for years to come.